Refund and Return Policy

Customers also have the right to withdraw from the purchase within 14 days after receiving the product, without providing a reason. This is known as the cooling-off period. To exercise this right, please contact us within 14 days of delivery.

At The Good Guys, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.

Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.

No customs fees, no hidden costs—just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.

Then you return:

* Contact us at support@thegoodguys.com to have your return case registered.

* Download and fill in our return form.

* Return the product together with the completed return form to the following address:

Main return address:

Company Name: The Good Guys

Email: support@thegoodguys.com

Company Number: +1 (555) 123-4567

Company Address:

1234 Placeholder Avenue, Suite 567
Springfield, CA 90000
United States

Additional return address, if you find it easier:

Company Name: United Parcel Service (UPS)

Phone: +1 404-828-6000

Email: custsvcinen@ups.com

Website: https://www.ups.com/

Address:

55 Glenlake Parkway NE, Atlanta,
GA 30328, United States

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.

CONTACT US

If you have questions, or if you would like to make a complaint, please contact us by e-mail at support@thegoodguys.com or by mail using the details provided below:

Company Name: The Good Guys

Email: support@thegoodguys.com

Company Number: +1 (555) 123-4567

Company Address:

1234 Placeholder Avenue, Suite 567
Springfield, CA 90000
United States